Support

Symphony provides support for its software products and for the software products of its customers.

• Per-Incident Support
  We can provide support by phone (or email) that is paid for on an as-needed basis. Our support staff will evaluate the nature of the call (or email) and always inform the caller if charges will apply. Support calls are charged to a credit card, and billed in 15-minute increments at $100 per hour.

• Prepaid Support Contract
  Purchase a pre-paid block of support hours to obtain a better rate, at $50/hour, billed in 15-minute increments. This type of contract is a good way to control your budget, minimize paperwork, and streamline the support process.

• Support For Our Customers' Products
  Symphony also provides support to our customers' customers. A number of our clients own proprietary software applications, and hire Symphony to handle their ongoing needs for programming, product releases, installation, and support.

• Event Support
  If you are running a special event using Symphony's software, contact us to arrange on-site or on-call support for the event. This support is especially valuable for our Auction Central software, where many volunteers are using the system and instant troubleshooting may be needed to keep the event running smoothly.

• Custom Projects
  For custom software projects, support terms are individually negotiated. Option include invoicing, credit card payment, PayPal transactions, and prepaid support accounts.

• Product Bugs
  If you are using one of Symphony's packaged software applications and discover a bug (an error message or some feature that is not working properly), please let us know. For non-urgent bugs, submit information via the bug report form. For urgent bugs, please contact support by phone to get immediate attention.

You can email our support staff or contact us by phone or fax.